Shipping & Returns
In London Bicycle Workshop we will arrange delivery of goods in the UK on your behalf with third party delivery service providers.
For all the orders above the value of £30.00 London Bicycle Workshop will arrange free standard delivery of your goods on your behalf with third party delivery service providers.
Orders with the total value below £30.00 will incur £3.99 delivery charge.
Providing ordered goods are in stock, London Bicycle Workshop will despatch your order within 24 hours from the moment the order was placed (excluding weekends). The cut-off time for the same-day despatch is 2.00pm. Our standard delivery (2nd Class Royal Mail Delivery Service) should be delivered in 2-3 days including Saturdays but it is not guaranteed. We will send Your Goods via:
- Royal Mail 2nd Class for all orders with total value up to £29.98
- Royal Mail 2nd Class Signed For Service for all orders with total value of £29.99 or more
- Bikes, Wheelsets and bigger items will be shipped via courier
There is a Premium Delivery Option which can be added in the checkout process for Your Goods to be delivered Next Working Day (excluding bicycles and frames which will always ship via our standard 48 hour shipping service). Cut-off time for same day dispatch for Premium Shipping is 2.00pm
Once Goods have been delivered to you, they will be held at your own risk and London Bicycle Workshop will not be liable for their loss or destruction.
In the checkout process there is an option to leave special instructions for delivery. London Bicycle Workshop shall not be liable for any damage caused by printing your instructions on the box (including phone numbers, codes, etc.). We shall also not be liable for your delivery instructions not being followed by companies with whom we arrange delivery services on your behalf. We will always attach your instructions to the packaging, in which your goods shall be delivered.
GOODS NOT IN STOCK
Any goods ordered via www.londonbicycleworkshop.com that are not in stock will be refunded in full unless you are either pre-ordering or agreeing to wait for us to acquire them for you.
If you change your mind about any goods purchased via www.londonbicycleworkshop.com, notify us in writing within 14 working days from the day the goods were delivered to you by emailing [email protected] and return the goods to London Bicycle Workshop for a full refund or exchange. We will confirm your cancellation within 2 working days. You must return unused goods to London Bicycle Workshop at your own cost and at your own risk.
Returns Address: London Bicycle Workshop RETURNS, 97-99 Clerkenwell Road, London, EC1R 5BX
Once you have notified us that you are cancelling your contract, any sum debited to London Bicycle Workshop from your debit or credit card will be re-credited to your account as soon as possible and in any event within 14 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
When you are returning faulty goods London Bicycle Workshop will cover the cost of postage by issuing a discount voucher or offering an upgrade to the product you purchased.