Privacy policy

Whenever you are visiting https://www.londonbicycleworkshop.com we ensure that no contact information is passed directly to third parties. Our email newsletter can be opted into when placing an order online, and at any time can be unsubscribed by simply clicking on the unsubscribe link in the email.

When we ask for contact telephone numbers when you place an order, this is purely for contacting customers quickly if there is an issue with the efficient delivery of your order or a product recall and not for any other purpose.

Personal and Company addresses are used solely to provide efficient delivery and for fraud screening processes on online payment gateways.

We keep your details on our system indefinitely to provide you with the option of quickly recovering any sales receipts, order history and contact you about any product recalls (if such situation occurs).

You have the right to ask us to delete your data and all you have to do is call 02079988738 or email [email protected] and we shall remove all your details from our records. You have to be aware that this action will permanently erase all your order history and we would not be able to provide you with any order assistance any more.

Our Website Cookies Policy
A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.

Our use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using https://www.londonbicycleworkshop.com :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.